Returns & Exchanges
At KT by Knix, we want you to feel confident and comfortable in every piece you buy. If your order isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Check Eligibility
Ensure items are unworn, unwashed, and in their original packaging; please note that for hygiene reasons, some intimate apparel is final sale.
Start Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print and Ship
Download your prepaid shipping label, secure your items in the original mailer, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing